Terms of service
Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) apply to all cleaning services provided by Aussie Moppie Cleaning Services Pty Ltd (“Aussie Moppie”, “we”, “us”, or “our”) to clients (“you” or “the client”). By booking our services, paying in advance, or engaging our cleaners, you agree to these Terms.

These Terms are governed by the laws of Western Australia and the Australian Consumer Law (ACL)

2. Services Provided

We offer a range of cleaning services including:

  • End of Lease Cleaning (Standard and Premium)
  • Residential Cleaning (weekly, fortnightly, monthly
  • Commercial & Office Cleaning
  • Carpet & Upholstery Cleaning
  • Aged Care and NDIS Cleanin
  • Event Cleaning

Please note: Service inclusions vary by package. Extras such as oven cleaning, grout restoration, or
intensive stain removal may incur additional charges. Quotes and checklists are available upon
request.

3. Quotes, Bookings and Payments

  1. Quotes are valid for 14 days unless otherwise stated.
  2.  Full advance payment is required to secure all bookings. Services will not commence unless
    cleared funds are received.
  3.  Acceptance occurs via written/email confirmation, advance payment, or granting access on the
    scheduled service date (where payment has already been made).
  4.  For B2B/commercial clients, agreed credit terms must be confirmed in writing. Otherwise,
    advance payment applies.
  5.  Late Payments (with credit terms): $100 added for every 7 days overdue.
  6. Day-of Payment Delays: If payment is not cleared by the scheduled start time, cleaners may
    wait up to 30 minutes. After this, waiting fees ($60 per cleaner per hour) may apply, or the job
    may be cancelled. Cancellation fees then apply (see Section 4)

4. Cancellations and Refunds

  • 72+ hours prior: Full refund.
  • Within 72 hours: $100 cancellation fee.
  • On arrival/denied entry: $100 cancellation fee + $60 travel cost + $60 per employee per hour.
  • Refunds are processed within 7 business days to the original payment method.
  • If services are refused or terminated due to hazards, cancellation fees may still apply.

5. Client Responsibilities

Clients must ensure that:
1. Safe and reasonable access to the premises is provided.
2. Power and running water are available.
3. Personal belongings and valuables are secured.
4. For End of Lease cleans, the property is unfurnished unless otherwise agreed.
5. If cleaners are locked out, immediate access must be arranged. Lost time due to restricted
access may be charged at 50% of the lost hourly rate.

6. Service Limitations & Re-clean Guarantee

1. We do not guarantee removal of permanent stains, grout discolouration, mould, or pre-existing
damage.
2. Unsafe/inaccessible areas (e.g., behind fixed appliances, ceiling voids, high external windows
without safe access) are excluded.
3. Fragile or damaged surfaces are cleaned at the client’s risk.
4. Before/after photos may be taken for records.
5. Re-clean Guarantee: Clients must notify us within 3 calendar days of completion, with date
stamped photos. If valid, a re-clean will be arranged at no extra charge within 7 days.
6. If trades, inspections, or occupancy occur after our service, the re-clean guarantee is void.
7. Additional charges apply for properties in Poor Condition (heavy grease, rubbish, pest mess,
nicotine residue, etc.)

7. Variations and Extra Charges

  • Extras must be pre-approved (on site or by phone/email).
  • Additional charges may apply for material price changes, overtime, excess grime, or
    access/parking issues.
  • If the property is in Poor Condition, we will advise before proceeding. Clients may either approve
    extra charges or limit scope to the original budget

8. Health, Safety and Hazardous Conditions

  • Services may be refused or stopped if hazards are present (e.g., biohazards, sharps,
    infestations, exposed wiring, unsafe structures).
  • If refusal occurs, cancellation charges may still apply.
  • Clients must disclose known hazards in advance

9. Carpet & Upholstery Cleaning

  • Hot-water extraction improves cleanliness but cannot guarantee removal of permanent stains
    (e.g., burns, dye transfer).
  • Spot treatments are performed on a best-efforts basis and may be charged as extras.
  • Heavy or fixed furniture/appliances will not be moved unless agreed and safe.

10. Liability, Insurance and ACL

1. Nothing excludes your non-excludable rights under the Australian Consumer Law (ACL).
2. Aussie Moppie holds Public Liability Insurance.
3. Where lawful, our liability is limited to:
Re-supplying the service, or
Covering the reasonable cost of re-supply by another provider.
4. Refunds or compensation apply only to the affected portion of service, not the entire job.
5. We are not liable for pre-existing damage, fragile surfaces, or consequential loss (e.g., bond
disputes, lost rent, inconvenience).
6. Claims must be lodged within 24 hours of completion with photos. Approved re-cleans must be
completed within 7 days.

11. Real Estate & B2B Clients

  • These Terms apply equally to property managers, real estate agencies, and corporate clients.
  • Scope is limited to the agreed checklist/quote.
  • Re-clean requests must be lodged within 3 calendar days, with photos or inspection reports.
  • If trades or occupancy occur after service, the re-clean guarantee is void.
  • New issues outside scope are treated as separate jobs.
  • Agencies must coordinate access, keys, and security.
  • Payment terms: 7 days unless otherwise agreed

12. NDIS and Aged Care Clients

  • Plan-Managed: Invoices are sent directly to the plan manager.
  • Self-Managed: Advance payment required before service.
  • Support Coordinators: Must confirm participant/plan manager approval. Responsibility for
    payment rests with the participant or plan manager.

13. Privacy

  • We only collect and use client information to manage bookings, issue invoices, and deliver
    services.
  • Job photos may be retained for records and re-clean purposes.
  • We do not share client data except where required by law or with consent.

14. Governing Law

These Terms are governed by the laws of Western Australia, and any disputes are subject to the
jurisdiction of WA courts.

15. Amendments & Unspecified Matters

These Terms and Conditions are subject to amendment, update, or revision at any time without prior notice. The most current version shall apply to all services provided. Should you require a copy of the latest updated version, you may request it in writing by contacting Aussie Moppie Cleaning Services Pty Ltd and providing the reason for your request.

In the event that any matter, obligation, or circumstance is not expressly covered or addressed within these Terms and Conditions, the Client is required to promptly notify the Company. Such matters shall be subject to good faith discussion between the parties; however, the Company’s decision in relation to any such matter shall be final and binding unless otherwise required by law. No service, obligation, or liability shall be implied unless expressly confirmed in writing by the Company